Category: Web Content

A few words about WordPress

I know quite a few bloggers who are thinking of switching over to WordPress. My advice is: Do it.

After listening to Andru Edwards of GearLive Media making gentle fun of people whose blogs are hosted on their blogging software sites (“Blogname.typepad.com”) I took the plunge and got a WordPress blog. (This one.)

I like it.

But I soon discovered that a lot of the cool things you can do with WordPress, such as running ads, are for blogs that are self hosted. My blog is hosted on WordPress.org, and they don’t allow ads (except for on special VIP accounts for blogs “on par with the Wall Street Journal.”)

If you have a web hosting service you trust (and I do) getting your blog moved over or set up on that outside host is easy. But once you’ve moved it, you are now responsible for updating your version of WordPress yourself. (If you’re hosted at WordPress.com, they do it automatically.) And, if you want to install a new WordPress theme, or simply change a template image, you’ll be on your own. That means dealing with FTP uploads or using some host’s arcane, proprietary file manager software to rummage around in a server hierarchy. (WordPress.com provides an easy interface for these.)

Maintaining your own software is not a big deal? Don’t be so sure. Just about every small company I’ve assisted with blogging has a message on their WordPress admin panel saying that their WordPress software needs to be updated. And they never seem to know how to get it updated. (In one instance, the software was so woefully out of date that I attempted to figure out how to get it updated for them. And ended up utterly baffled.)

ataI’ve just assisted a client in setting up a self-hosted WordPress blog, and in this case was asked to select and install a theme. (“Just make it happen!”)

Writer Way uses a particularly user-friendly theme (PressRow, by Chris Pearson) and I’d found it a breeze to customize. Turns out that not all WordPress themes are so simple to handle. The theme I selected for my client was Atahualpa (by Bytes for All). It’s named after the last Incan emperor of Peru. My experience was, shall we say, an exotic adventure.

Atahualpa turns out to be supremely configurable, with so many complex options that my head began to swim. The code might as well have been written in Quecha, for all I could understand it.

The client was in a hurry, and I was in over my head. But, somehow, I got a customized header image installed (thank you, iStock) and disabled the default floral images (so not my client’s style!).

The final product? Gorgeous.

I know quite a few bloggers who are thinking of switching over to WordPress. My advice is: Do it.

But host the site on a server where you can get a fair amount of hand-holding in terms of setup and updates — this is definitely the time to go with a small, local web hosting service instead of gowhacky.com. And spend some time evaluating WordPress templates before you select one: you’ll be getting to know it very, very well.

Gotta go. I think they just released a new version of Atahualpa.

New FTC blogger-disclosure requirements

The vast majority of bloggers have no involvement in payola schemes, but often find themselves in situations where they could be accused of it.

The Internet Patrol has a detailed explanation of the new Federal Trade Commission rules affecting bloggers who write product reviews or endorsements. The bottom line:

“If you talk about a product or service, and if you put it out on or via the Internet, and if you stand to gain on it, you’d better disclose that relationship.”

I’m not a fan of the rules, but I certainly don’t intend to run afoul of them. They are designed to clamp down on bloggers whose positive comments about a company’s product or service result from undisclosed payments from that company.

But I continue to be puzzled by why the government, which has allowed mortgage con artists to rip off consumers to the tune of tens of thousands of dollars, is so excited about protecting web users from inflated reviews of electronic gadgets and resort hotels. My objections:

1. It’s fairly easy to go online and find product reviews from reputable online sources or from sites like Amazon or TripAdvisor that allow unbiased customer comments. Having the FTC jump in to protect people who ignore those resources and instead make their purchasing decisions by reading Joe-the-Blogger is pure nannying.

2. Bloggers who give bad products or services good ratings will rapidly lose credibility, thereby scuttling their own reputations, popularity, and search rankings.

3. The vast majority of bloggers have no involvement in payola schemes, but often find themselves in situations where they could be accused of it. Try this scenario: I write a positive review of my hair stylist. A few months later, he sends a friend to me to have her website content written. That develops into a lucrative contract. If I don’t remember to go back to my blog post and update it with an explanation that he has sent business to me, I could be accused of getting a kick-back for my positive review of him. (FTC fine: up to $11,000.)

I think the online system polices itself. If the government wants to get into the consumer protection business, I’d suggest they do something about the company that sent me an official-looking letter yesterday telling me that my mortgage terms had changed and I needed to call them immediately.

The big problem with nonprofits’ websites

Many nonprofit websites are doomed to crumminess because, no matter how much time the organization spends moaning about it, the website remains at the absolute bottom of the organization’s priority list.

A sizeable chunk of my business is the development of content for websites. I write websites from scratch and I work on redesigns.

A few months ago I realized that, while all web design projects have their frustrations, there were some telling differences between the redesign projects for nonprofits and those for businesses. A few examples:

• Businesses typically want redesigns because an existing site doesn’t meet certain performance goals; nonprofits want redesigns because their sites are confusing, out of date, or unattractive.

• Business site redesigns are led by someone at the company’s director level; nonprofit site redesigns are usually led by committees made up of line staff from different departments.

• Business site redesigns are top priority, and take less than three months; nonprofit site redesigns often take more than a year.

• Business site redesigns usually start with the director presenting a list of goals and features, and asking the consultants to work from those; nonprofit redesigns began with the consultants being asked to explain what is wrong with the current site.

At this point, anyone who knows about organizational effectiveness should be seeing the red flags.

As a consultant and contractor, the difference that concerns me the most is client satisfaction when the redesign work is complete. The businesses are generally happy with their sites, which have new features that solve the old problems. The nonprofits, however, are often disappointed with their sites, which for some reason still look old-fashioned and still sound stilted and confused.

Seth Godin has some brilliant, and very troubling, observations on the topic of nonprofits today in his post “The problem with non.”

I read his post with great interest because I’ve come to the conclusion that there is something in the nature of nonprofits that leads them to have websites that appear flabby, undistinguished, and ineffective.

Let me be clear: This problem nonprofits have with their websites is not lack of money to spend on website design — although that’s the factor some of them chose to blame. Consider that some of the most attractive and effective websites around are small-business sites that were done for less than three thousand dollars — including full graphic design.

No, what I think hampers nonprofits’ websites is a lack of organizational commitment to communication. Many nonprofit websites are doomed to crumminess because, no matter how much time the organization spends moaning about it, the website remains at the absolute bottom of the organization’s priority list. That’s evident when you see that the person assigned to be in charge of the site is likely to be either someone at a level where she has very little organization-wide authority or someone who is so busy doing her “real job” that she has no time to devote to fripperies like managing the site.

Watch how this plays out. (Warning: It’s not pretty.)

Over at the business website, the director of communications or marketing is deluged with requests from all over the company (HR, sales, the board of directors) to put new material up on the website. Often it’s a request to feature something on the front page of the site. The director of communications weighs how much value each item has to the company. Then she firmly tells people whose requests don’t substantively help the company’s bottom line or public image that their stuff isn’t going to make it onto the website. Material that is in the company’s best interests gets written up in the correct style, edited, and posted on the site — but rarely on the carefully designed and carefully maintained front page.

At the nonprofit website, the staff member who “does” the website is also deluged with requests to put material up on the site. But in this case, the individual has no authority to say “no” to anything — a problem when most of the requests are coming from the managers of other departments. And, to be fair to the individual, most nonprofits have no easy way of quantifying the value to the organization of any particular piece of communication or information. After all, the agency isn’t booking appointments, or selling widgets, from the site.

As a result, the nonprofit’s homepage is soon cluttered information that has more meaning to internal stakeholders than to any web visitor. You’ll find a client interview, a new slogan, a video of a United Way commercial, blurry snapshots from the company picnic, and a teeny graphic that no one can tell is the cover of the annual report. And the rest of the site gets cluttered with pages and pages of dry material that quickly go out of date. Once something goes up on the site, it never comes down. Because nobody has any authority — or any time — to remove it.

Is the solution to hire another couple of freelancers to do yet another web redesign? I don’t think so. Read “The problem with non” first.

Fake FAQs

Marketers have borrowed the FAQ format from instructional websites in the hopes of giving complex, confusing, and discouraging information about their products the appearance of user friendliness.

Why do websites have FAQs? Why don’t they just answer their visitors’ burning questions right on the web pages themselves? Isn’t that the heart of sales and customer services?

Jeff Sexton makes the case against FAQs this week on the blog at the marketing site GrokDotCom.com.

However, I think he’s going up against a straw man. In my experience, while a few companies may be naively burying compelling marketing content on the FAQ page, most are using the FAQ page to hide problems. They use it as a dumping ground for required warnings and other “small print” disclaimers, as well as a place to put the ugly details about cumbersome naming or numbering conventions that can’t be rationally or quickly explained on marketing pages.

In short, marketers have borrowed the FAQ format from instructional websites in the hopes of giving complex, confusing, and discouraging information about their products the appearance of user friendliness.

Here’s an example from HP’s refurbished-products sales site. This FAQ answers the burning questions “How can I tell what the desktop form factors are?” and “How do I decipher part numbers for refurbished products?” (Warning: The answers to these questions may lead people who do user-facing design to bang their heads on the their own desktops — regardless of form factor.)

Death in the age of Facebook

Over at Greystone.Net, the communications team was trying to figure out the appropriate way to note employee deaths on a company website. Who should write the notice? Should comments be invited? If so, how should comments be screened to avoid inappropriate ones?

Greystone.Net is a consulting firm specializing in online communications for healthcare organizations. Their senior VP, Neal Linkon, posed the questions to other communications professionals online. The responses were thoughtful, and illuminating. Everyone agreed that there should be employee obituaries, but there were a number of caveats about how it should be done.

I thought it was great that they shared the results of their research on their blog.

Power up your business blog

Instead of blogging here, I’ve been writing about blogging on Biznik.com. Check out “9 Ways to ‘Power Up’ Your Business Blog.”

Where no content has gone before

If you write web content for a living, you need a sense of humor. That’s why I feel confident prescribing Mark Dykeman’s post “The Doctor McCoy Guide to Healing Sick Content.”

Way beyond blogs

A year ago, Peggy Sturdivant, a Seattle neighborhood news blogger, invited me to do a joint presentation for a PR class (the PR Certificate program) at the University of Washington.

We’ve been invited back to present again this year, and, as I’m putting together my notes, I’m discovering two things:

1. That the role of blogging in PR (and in several other areas of business and professional communication) has changed fairly dramatically in the past 12 months; what were emerging trends in January 2008 are so established as to be taken for granted today. (More on this to come.)

2. That the way information is presented in a classroom is pretty much light years away from how I communicate online. It’s slow, it’s boring, it’s cumbersome. Classrooms need presenter computers connected to a large-screen TV or projector screen. In reality, they have nothing but whiteboards or a non-functioning setup that theoretically allows a presenter’s computer to be connected to a screen, but which, in reality, never works because some cord is missing or some software isn’t compatible. Sigh.

Anyway, on to the actual presentation.

Most of what I’ll be presenting tonight are short tips that students can explore later by clicking through to these following links on this blog. Tips are likely to include:

1. Online PR has gone way beyond websites and blogging.

Suggested reading:
Barry’s Hurd’s “Social Media Demographics and Analytics 2008-2009” in which Barry comments that “such things as reputation and brand impact will be occurring real-time 24/7.”

2. Fortunately for those of us who do PR, a much more realistic attitude now exists about blogging. It’s been demystified; is no longer viewed as a magic bullet.

Suggested reading:
Darren Rouse’s post on getting fast traffic to a blog.

3. Unfortunately, the new “magic bullet” that CEOs read about in airplane magazines and decide their marcom folks must create immediately is “community.” That’s simple but difficult to create and maintain. Instead, you need to participate in robust existing communities, a behavior that is antithetical to old-school corporate behavior. (“But is has to have our name on it!”)

Suggested reading:
Barry Hurd’s “PR is killing itself and it hurts to laugh”

Chris Pirillo’s YouTube video on creating community.

4. SEO is now the “hot new thing,” a PR essential for blogging and websites.
• Basic SEO is easy.
• More sophisticated SEO is not for amateurs and should always start with analytics before you throw money into implementing SEO.
• Gray-hat (shady) SEO is not as smart as the people telling your company to do it thinks it is. It can, and will, turn around and embarrass you.
• Make sure you understand “social bookmarking” and “tags” of all kinds. You may not need to use them, but you need to know if you need to use them.

Suggested reading:
Boing Boing’s post “Motorola, could you please tell your viral marketer to get out of our comments?”

5. Twitter PR is free and powerful, but not easy. (Hint: It’s not advertising, it’s information.) And, watch how closely it’s linked to blogs. Think of it as a headline for your blog posts or for your comments on other blog posts, plus a way to create the credibility that will bring others to your blog.

Suggested reading:
Sign up for a Twitter account and follow:
• moniguzman (Monica Guzman, writer of the P-I’s big blog)
• hrheingold (Howard Rheingold, social media theorist and professor — you’ll get links to his class materials)
• joehageonline (Joe Hage is putting social media principles into action, right in front of you, in his work as a MarCom director at a major corporation, and then explaining it on his blog)
• UDistFoodBank (excellent use of Twitter by a non-profit)
• chrispirillo (Chris epitomizes the concepts of branding and communication; watch how he uses Twitter to drive traffic)

Web content: We’re (probably) doin’ it wrong

This piece by Kristina Halvorson on A List Apart raises some excellent issues about web content strategy. Perhaps it would be more accurate to say that it unflinchingly describes some of the problems with the content a lot of us are involved in producing. And it reminds us of the tools we could employ to do it better.

That said, the sites that I find produce outstanding content (Twitter.com, LinkedIn, FaceBook) don’t seem to be doing it by systematically leveraging the content-related disciplines this article describes. They’re doing it by first breaking a lot of rules to create a unique web service, and then evolving based on the way that users and third parties make use of their innovative structures.

Of course, very few of us are developing content for a Twitter.com or a LinkedIn. We’re working on more traditional sites we’d like to see do a better job for both organizations and users. For us, Halvorson has an important message:

“But until we commit to treating content as a critical asset worthy of strategic planning and meaningful investment, we’ll continue to churn out worthless content in reaction to unmeasured requests. We’ll keep trying to fit words, audio, graphics, and video into page templates that weren’t truly designed with our business’s real-world content requirements in mind. Our customers still won’t find what they’re looking for. And we’ll keep failing to publish useful, usable content that people actually care about.”

Should you redesign your website?

If you are considering redesigning your website, you may want to employ Website Optimizer to test the effectiveness of your changes before you commit to them. 80/20 Internet Marketing explains how this works.