Category: Online Work/Life

One way I break out of a writing block is to switch to a completely different art form—usually one at which I’m a pure novice. Trying to get a grip on the basics of an unfamiliar form often refreshes my sense of the essentials in fiction writing.

This is why in the summer of 2018 I signed up for a day-long mosaic workshop. I had no idea that the visiting instructor was a woman recognized internationally for designing and leading large community mosaic projects (walls, walkways, etc.). So I was astonished to find the workshop packed with attendees ranging from complete novices like me to well-known local mosaic artists.

We’d been told to bring small items (coins, stones, gems) to incorporate into our mosaic pieces. I soon discovered that several of the students had brought along a lot of ego and emotion as well. Some of the seasoned artists were highly competitive, busily snatching up the choicest of the tiles and glass pieces the teacher’s assistants had set out on the tables. And among my fellow newbies there were a few of a type that drives me bonkers: People who babble about how terrified and incompetent they are, literally begging people not to look at what they are doing, while all the time making such an ungodly racket that it’s impossible to ignore them.

I’m fairly confident about my design skills, but had to work hard to follow the directions and then master the techniques for cutting tiles, affixing pieces, and adding grout. I soon figured out a design I liked, came to grips with the results of my clumsy gluing technique, and turned my attention to what was going on around me.

The instructor was moving from person to person, offering some of the most tactful advice and heartfelt encouragement I’d ever heard from a teacher. A few of the attendees, completely wrapped up in their creations, were experiencing fear and frustration. One woman, who revealed that the small items she’d brought had belonged to a daughter who had died recently, simply melted down.

I was fascinated by the instructor’s almost magical ability to validate each person’s struggle to rise to their creative challenges—essentially transforming their roadblocks into stepping stones. In the long run, learning that approach to art would be far more effective than learning how to apply grout evenly. I now had what I’d come for—and it wasn’t a mosaic.

What I experienced in the workshop that day led to my story “Pieced Together,” which I am delighted to say will appear in the anthology The Art of Being Human from Fablecroft Press.

Note: Fablecroft is doing a Kickstarter campaign for the anthology (it’s now aiming for stretch goals). While the ebook will be for general sale, print copies will be available only to backers of the Kickstarter.

I’m now splitting my time between feature writing and speculative fiction, so I’m going to be switching back and forth between those topics on this blog. I hope this doesn’t drive anyone much crazier than it’s currently driving me. (Only kidding—I’m loving this mix of work.)

After spending the pandemic lockdown working on a writing contract for Rover.com (where I’m continuing to freelance with reviews of cat-related products and services), I’ve recently shifted to work for the Seattle Times weekend Home section. I’m covering topics best described as “preventing and solving household problems.” While I’m not writing much about my own epic home repair and remodeling adventures, those experiences, and my contractor contacts, are definitely informing the feature writing work.

As far as speculative fiction writing, 2020 was my worst year for selling stories since I started publishing short stories in 2015. I sold one story, which hasn’t seen publication yet! But 2021 is off to a fine start.

In an abundance of caution, I rarely mentioned my publications until they are available for sale. But I’m so excited about having “Pieced Together” in The Art of Being Human, from the Australian publisher Fablecroft, that I’m making an exception. Editors Tehani Croft and Stephanie Lai have just announced the book’s table of contents, noting, “This anthology seeks to remind readers of the hope and beauty of the Arts, and the way our engagement with writing, music, film, theatre, artworks in all media, and craft of all kinds are at the core of our humanity.” The Art of Being Human is scheduled for publication later this year.

The inspiration for “Pieced Together” came from an introductory mosaics class I took a few years back. The instructor, Laurel True, is an activist and master of collaborative community mosaic art. While the mosaic plaque I produced in her class was a bit of a hot mess, the story I discovered while taking the class is pretty special.

Speaking of classes…like everyone else, I’m looking for ways to break out of the narrow existence I lived during the pandemic. To that end, I took a class this week taught by vocal coach Alyssa Keene for Jack Straw (Vocal Training for Writers). The class included one-on-one coaching and Keene helped me with “The Train,” which I’d read May 12 for the weekly Facebook Live program Story Hour. Plus, I’ve now learned how to use a pop screen with my Yeti microphone!

I’m not a health professional, so I can’t tell you much about dealing with COVID-19 but as a communications professional, I have some suggestions for organizations that want to communicate about the pandemic to their clients, partners, donors and other concerned parties.

1. Say something.

People are listening. Many people are getting fewer emails and have more time to read emails — and they are desperate for useful information.

If your organization is doing something to protect customers, staff and volunteers in the face of a global pandemic, let people know. Don’t let people wonder.

2. Talk about your customers, staff and volunteers (not about the organization).

This is not the time to pontificate about your adherence to your mission and vision or to throw a bunch of consultant/HR/legal jargon at worried people.

What they want to know, urgently, is how the pandemic will affect the delivery of your services to them and to other vulnerable stakeholders (including your staff and volunteers).

Avoid: Stilted, cliche-clogged statements like “Agency X remains keenly aware of its mission to deliver camping opportunities to our community’s youth…blah, blah.”

Instead: Say specifically what you are doing — where, why, and when: “To protect the children and volunteers who come to our programs, we are suspending operations as of <date>. We’re using this time to have health experts train our staff and establish cleaning procedures for our gym and vehicles.”

Avoid: Vague, generic promises like “In the coming weeks we will make a decision on how to proceed in this uncertain times…blah, blah.”

Instead: Be specific about who, what, when and how: “Our executive director, Jami Joy, will confer with leaders from our parent community (including the parent coaches) during the weekend to decide when we will reopen and what programs we’ll be able to offer. Jami and our board chair, Lee Fitz, will also work with state, city and local health officials. Our goal is to make an announcement on <date>.

3. Send links, not lists.

Give your readers links to where they can always find your most updated information.

I’m seeing newsletters filled with procedures, protocols, hours, etc., but those procedures are likely to change several times in the coming weeks. Rather than have all that quickly outdated information floating around (just waiting to be forwarded or reposted so it can misinform more people), include a link to the web page where you keep your updated information. That way, instead of needing to send out a new email every time some small detail about your response changes, all you will need to do is update the page on your website.

Example: Wondering how to submit paperwork while our office is closed? You’ll find a list of options here.

Another advantage of sending links rather than lists is that it will keep your email short, increasing the chance that people will actually read it.

4. Make sure people can contact you.

Assure people that you are open to input, including urgent reports of problems with your COVID-19 response system. Describe the contact process to them in a way that inspires confidence.

The generic contact page on your website will probably need to be updated with options for sending feedback or reporting emergencies. Again, use specifics such as the days/times your phone line is open, who in your organization is reading the email messages, and the timeframe people can expect for a response.

If your organization is a healthcare organization or related agency that is swamped with activity because of the pandemic, or your organization has people working remotely, and this may delay responses — say so. “We’re working on COVID-19 issues and may not be able to respond to non-emergency emails or calls as quickly as usual.” The idea is not to promise the impossible, but to manage expectations and reduce frustration.

5. Have the email come from an individual in the organization.

A message from a well-known leader (it doesn’t need to be the executive director or board chair) increases credibility. Plus, more people are likely to read it.

Messages from “us” may feel to the writer as through they are expressing a sense of teamwork. But in times of stress (like a life-threatening pandemic) the faceless “us” can come across to the reader as cold and institutional and reinforce the fear that “no one is taking responsibility.”

Doing It Right

To see an example of an organization that is meeting the pandemic challenge (both in terms of response and communicating about the response) check out the website for this Seattle restaurant.