We’re being deluged with announcements from organizations about their new programs to benefit people they have previously underserved, ignored, or outright disenfranchised. Many of these announcements are problematic. Here’s why.
I had, by this time, commandeered the phone. If my mother had seen the screen she would have spent the next 30 minutes in the Dunkin’ parking lot, refusing to agree to the cancellation fee and trying to figure out how she could call directly Lyft and give them hell.