July 30, 2010

iPad, Mac questions? They’ve got the answers

If you’ve got a new iPad — or just about any Apple device — the Take Control ebooks are a quick way to master the basics and gets tips you’ll actually use.

One of the new Take Control ebooks about the iPad.

Take Control has just announced their summer sale — 50% off on most titles — so now is the time to buy and download. (You’ll even find an ebook covering iPad Basics that’s absolutely free.)

Full disclosure: Take Control is one of my favorite clients. I’ve edited two of the books in their current catalog: Take Control of iWeb by Steve Sande and Take Control of Thanksgiving Dinner by Joe Kissell.

iWeb is Apple’s web software, a application that allows complete beginners to use Apple-designed templates to turn their words, photos, audio, movies, etc., in professional looking websites. Thanksgiving Dinner is, well, I suspect you have an idea. This free sample of the ebook includes Joe’s method for making great mashed potatoes and his tips for putting together a Thanksgiving dinner at the last minute.

July 25, 2010

Gardening mysteries, redux

A few years back I wrote an article (“Detectives of the Garden: A Thyme to Kill”) on mystery novels with gardening themes for the online book-review site January Magazine.

Sharon Asakawa from the Garden Life radio show asked me to revisit that story and update it for a show they’re airing this week. So I dug up some recent mysteries with gardening themes and settings—and I found a few more classics:

Garden and Gardening Mystery Novels

The Trail of the Wild Rose (2009) by Anthony Eglin. A suspicious death during a plant-hunting trip in a remote, mountainous region of China is followed by the suspicious deaths of several other expedition members on their return to England. Dr. Laurence Kingston, a retired botany professor and amateur detective, looks into it. It’s a rather convoluted mystery, but you’ll learn quite a bit about rare roses.

The Night Gardener (2006) by George Pelecanos. In 1985, a killer leaves a body in in a community garden in a rough neighborhood in Washington, D.C. The murder is unsolved. Twenty years later a killer with the same modus operandi strikes, and some of the same cops—and ex-cops—investigate. Pelecanos is one of the great hardboiled urban mystery writers; the gardening aspect of the story is somewhat incidental.

The Savage Garden (2007) by Mark Mills. In 1958, Adam Strickland, a bright but uneven art history student is sent to Italy by his professor to study the design of an an elaborate garden at the Villa Docci outside Florence. The novel offers  mysteries, one contemporary and one historic, plus fascinating detail on the design of gardens with symbolic details (in this case, clues to a murder).

The Man Who Liked Slow Tomatoes (1982) by K.C. Constantine. Constantine’s series about a rural Pennsylvania police chief, Mario Balzic, is some of the best American literary crime fiction. In this Mario Balzic story, baskets of out-of-season tomatoes are annoying the chief but eventually give him insight into a murder case.

A Long Finish (1998) by Michael Dibdin. The late Michael Dibdin, a British writer who lived in Seattle, set many of his books in Italy. In A Long Finish, Italian police investigator Aurelio Zen looks into a murder in the vineyards of Piedmont. You’ll never look at your grapevines in quite the same way.

Deadheads (1983) by Reginald Hill. As gardeners will immediately recognize, the title of the book refers not to fans of the American rock band the Grateful Dead but to the practice of pinching spent blossoms on a plant to encourage new flowers. In this witty novel by one of England’s foremost mystery writers, police investigators get suspicious when a murder suspect displays rather too much interest in his roses—and his sharp pruning tools.

Garden Mystery Book Lists

“Murder in the Gardens” at The History of the Mystery. Tip: They like Michelle Wan’s The Orchid Shroud (2006). Wild orchids, werewolves, and a complex family history entertwine in southwest France.

“Gardening Cozy Mysteries” at The Cozy Mystery Blog. Here you’ll find an extensive list of gardening mysteries in the “cozy” style, in which the amateur sleuth works in a garden-related profession.

“Seeds of Change: Gardening Mysteries” at the Princeton Public Library.

July 12, 2010

When your phone doesn’t ring, it’s me!

I have long pointed to the website of a local junk hauling company, Happy Hauler, as the epitome of effective web design.

Their clients call to book junk pickups. So, at the top of their homepage they’ve put great big phone numbers for booking appointments. Their left-hand navigation, consistent throughout the site, has prominent links to:

  • a list of their services
  • pricing info
  • an FAQ

This is not rocket science. Or is it?

Today I went to the website of a large local business to make an appointment for services and found the following:

A phone number at the bottom of the homepage in what is probably 6-point type. I couldn’t read it clearly, so I clicked on the “us” in the nav bar. Hey, it was the closest thing to “Contact Us” that I could find. But the “Us” page turned out to be the company’s mission statement. The first element in the navigation on this page (a whole other design, in a different part of the page) was “the founder.”

Showing customers their gushy, eye-glazing mission statement and telling us about the person who founded the company (whom I have never heard of, and who has no direct customer contact) was obviously more important to them than giving me a readable phone number so I could (gasp) book an appointment.

I can’t believe that in this day and age people are still designing websites like this. I called a rival business.

July 10, 2010

Swimming upstream

Last week I had a day in which I felt as though I were moving backwards. Every small, simple step I took, I got shoved backwards. Every road I took had a roadblock. People who are usually supportive were suddenly cranky and irrational.

Fortunately, my email included the daily blog post from Seth Godin. He has a talent for getting a lot of us past the roadblocks, and inspiring us to charm the cranky and irrational — or sometimes, to learn a valuable lesson by examining why people are being cranky and irrational.

My favorite Seth Godin book is the recent Linchpin: Are You Indispensible? Today he released an addendum to the book that profiles people who are linchpins, from Wired’s Chris Anderson to Jo Ann McGrath, a high school teacher. It’s free! Enjoy.

June 21, 2010

Tuckerization

Wikipedia defines it as “the act of using a person’s name in an original story as an in-joke.”

Tuckerization is one of the little perks of being an established writer. You get to attach your friends’ names to your bit characters. While I suspect it has a long, long history, the modern use of Tuckerization takes its name from science fiction editor Wilson Tucker who made a practice of it.

The most recent twist for authors is auctioning off to third parties the privilege of submitting the names to be Tuckerized.

I bring this up because Michael Swanwick (winner of Hugo, Nebula, and World Fantasy awards) is offering a version of Tuckerization as part of his fund-raising gig for the Clarion West Writers Workshop Write-a-thon. For $10 sponsorships, he will write you your own short-short and post it online at his blog and on the Clarion West website.

Visit the Write-a-thon site to read excerpts of fiction from the 74 participating writers (including Swanwick, Kij Johnson, Kelley Eskridge, Cat Rambo, Eileen Gunn, Vonda McIntyre, Nisi Shawl — and me. Use the Pay Pal button on any of our pages to make a donation to support the Clarion West workshop program. We thank you!

June 18, 2010

The Truly Grateful Ms. Anderson

I was out in the yard gardening but now I’m sitting at my desk crying because someone I never met, but who inspired me, has died.

Seattle Times humor columnist Steve Johnston died of throat cancer, complicated by MS. The farewell he left, which appeared in the Seattle Times May 29, concluded with typical mischief:

All in all, it has been a good life. I’ve kept my sense of humor, I managed to keep my wife after 30 years, and my children finally moved out of the house. They still live nearby, though, and spend time with me.

When I moved to Seattle in 1985, I started reading Steve’s weekly columns in the Sunday magazine about his mishaps with his house, his pets, his kids, and his long-suffering wife — referred to in the columns as “The Truly Unpleasant Mrs. Johnson.” (It turns out she refused to allow him to immortalize her as “Saint Nancy). At one point, when a reader bent on epitomizing humorless feminism wrote a letter to the editor to complain about Johnston’s nickname for his wife, I fired off a letter in his defense — proving, I’m afraid, that you can’t explain humor.

In my many years as a news reporter, magazine feature writer, and arts reviewer, I’d always wanted to be a humor columnist. But openings like that are few and the competition is fierce.

But I kept dreaming. In 2006, when I left Apple, I took the Erma Bombeck writing workshop in Ohio. You can just image the wit and the energy of a gathering of 200 aspiring humor writers. I’d get into the elevator to go up to my room at night and the conversation would be so hilarious that someone would push the button and we’d go back down to the lobby where we’d sit around and keep telling stories.

It was just a year ago that I heard about an opening for a humor writer at a membership newsletter. The Home Owners Club was looking for a replacement for their columnist — who, it turned out, had been Steve Johnston! I applied, and was thrilled to be chosen for the contract. I was delighted when my first assignment was not to be funny but to write an appreciation of my predecessor. This gave me the opportunity to read through dozens of Steve’s columns for the Seattle Times and the Home Owners Club. (My favorites are the ones about the coupon clipping, appliance repair, and the refrigerator door magnets.)

Steve’s writing inspires me because it’s funny rather than clever, wry rather than snarky, and timeless rather than topical. It’s the sort of writing that lasts a lot longer than the newspaper medium allows. Fortunately, we can still read many of Steve’s gems in Tales of the the Truly Unpleasant, a new collection available from Amazon, iUniverse, and Barnes & Noble.

Deepest sympathies to the Johnston family, and Steve’s many friends and colleagues, from the Truly Grateful Ms. Anderson.

June 3, 2010

The Clarion West Write-a-thon: You’re invited

If you read contemporary science fiction, chances are you’ve enjoyed the work of some of the graduates of the Clarion West Writers Workshop — writers like Kij Johnson, Cat Rambo, Mary Rosenblum, Nisi Shawl, and David Levine. You may recognize some of these names as nominees (and winners) of Hugo, Nebula, and World Fantasy awards.

Each summer, 18 students from across the country (and around the world) come to Seattle to spend 6 weeks at Clarion West, studying with leading writers and editors in the field of speculative fiction.

It’s an exhilarating experience. For many students, Clarion West is the catalyst that transforms them from promising writers into polished professionals — people who go on to present extraordinary works of imagination to the world.

The Clarion West Write-a-thon combines a fundraiser for the workshop (keeping tuition affordable for aspiring writers) with an opportunity for Clarion West graduates and other fiction writers to focus on their own writing or publishing goals during the workshop period.

If you’re a writer, you can sign up to write (by June 19) and then invite your friends to encourage you via a donation to Clarion West.

If you’re a reader of speculative fiction, you can find out more about participating writers and support one or more of us during the Write-a-thon event (June 20 – July 30).

As a new member of the Clarion West board — and as a 2010 Write-a-thon participant — I invite you to join us this summer for the Write-a-thon and for the Clarion West Summer Reading Series at the University Bookstore. The readings feature this year’s instructors, each presenting recent works or works-in-progress and answering audience questions about writing, teaching, editing, and more.

June 2, 2010

Publishing and the “D” word

I think I’m at risk of having my credentials as a blogger-about-writing revoked if I don’t address the question “Is Publishing Dead?”

Everywhere I go on the web, there seem to be armies of literary zombies staggering around groaning “We’re dead. We’re dead.” Among the crowd is Garrison Keillor who in a recent New York Times op-ed piece summed up the future of publishing as “18 million authors in America, each with an average of 14 readers, eight of whom are blood relatives. Average annual earnings: $1.75.”

On the other side of the argument are the literary vampires, who seem to have no trouble finding plenty of fresh blood on the writing scene. (Perhaps this explains why so many best sellers these days are about…vampires.)

In an effort to stave off attacks from either faction, I’ll make my point quickly:

Publishing isn’t dead. It just looks different. The way it has looked different every few decades (or, perhaps, every century) since Grak & Thog published the first stone tablet and underpaid the content producer. Ink-stained wretches whining over their absinthe never go out of style. (You notice how absinthe has recently made a rebound? Now is the time to be on the lookout for collectible quill pens and inkwells. You heard it here.)

For those of you with a bit of reading time, a few observations:

Books. Easy publishing has resulted not only in a proliferation of really bad books but, sadly, a proliferation of bad books that have the cores of quite decent books in them. There’s no longer any motivation to edit, refine, and restructure a book for years to gain the attention of a publisher (who’s likely to treat you like a peon, anyway). It’s just too easy to self-publish. The result is that the author breaks even in the short term, but the actual book suffers. On the bright side: Great books on obscure topics are easier to publish and easier for readers to find.

Editors. While publishing is busy shape shifting in dark corners, it’s editing that’s on its death bed. (Or possibly on its deathbed or death-bed — who knows, these days? As long as you don’t put an apostrophe in the possessive “its,” you can get away with quite a bit these days. Particularly if you steer clear of Martha and the Knights of Good Grammar at SPOGG.) People who used to be editors have turned into content producers and writers where they edit content the way that your mother used to tuck a napkin into your sack lunch — hoping, vainly, that someone will appreciate it. It’s increasingly common to see books published by major companies that have received only a cursory edit and, apparently, no proofreading at all. It’s sad, but editors are nearly extinct.

Publishers. The people and companies that make money by redistributing what writers (and other artists) produce will always be with us. Today they’re running around buying domain names, signing contracts with printing, binding, and shipping companies, and negotiating deals with distributors (from Costco for print to Amazon and Apple for digital publications). No matter how many editors they lay off—while wailing about downsizing and “the state of publishing these days”—many of the same folks are still at the top and, not so mysteriously, still in business. And they’re still interested in authors who write the sorts of stories that readers still buy — whether as ebooks, audio books, or print volumes. Publishers are doing just fine.

Authors. While the threshold for becoming a published author has been lowered dramatically by inexpensive self-publishing and internet marketing, the layout of the literary world once a new writer crosses that threshold and stands, blinking, in the lobby is pretty much the same as before. The big hitters. The cool people. The literary-prize winners. The mid-listers. The late-bloomers. And the one-hit wonders. Authors are in the same place they’ve always been.

May 20, 2010

How you will know if it’s real SEO

Nearly every day there’s a query on one of writers’ lists I follow asking for the name of someone who can “do” search engine optimization (SEO) for websites. It’s apparent that the person thinks that “doing SEO” involves producing a list of keywords so the web producer can stick the keywords on the client’s website.

Soon thereafter, I hear that the writers and producers were rather miffed when the better SEO practitioners quoted them a stiff price. C’mon, how expensive can a list of keywords be?

Admittedly, there are a number of small business websites for which a fairly simple list of keywords will suffice. (I’ll be talking about this in a small-business SEO seminar I’m developing.)

But for the majority of small businesses, and most mid-size businesses, an effective SEO program is not cheap to develop. Here’s why:

  1. You’ve got to start with good data analyses. You need data analyses of not just the client’s site, but the competitors’ sites as well. Knowing what keyword searches are taking customers to competing websites is crucial to deciding what keywords to put on your own site.
  2. You need an expert to recommend how to use the keywords on your site. Some sites need keyworded blog posts, while others merely need keyword-rich content. Others (based on their names and their industries) can’t be helped much by keyworded site elements. These folks will  need to buckle down and buy some Google ads. A good SEO practitioner can provide valuable guidance on creating and testing a Google ad campaign.
  3. You need to set up a web analytics program  — before any SEO work is done. It’s critical that you know the baseline of your site’s web traffic. That way, after you fix the site, or buy ads, you can immediately see and quantify the differences, and measure the effectiveness of the SEO program.

There are a wide variety of SEO firms out there, some good, and some bad. How do you find the right one?

  • Go into it with a budget. You’ll drive away the better SEO folks by expecting their solutions to be cheap.
  • Start by asking: Can my business be helped by SEO, and, if so, how much? Listen carefully to the answers. Some businesses can get enormous benefits from SEO; for others, SEO is nowhere near as cost-effective as improvements to print advertising, signage, word of mouth, product quality, or customer service.
  • Be wary of one-size-fits-all SEO solutions. An SEO solution needs to be customized to match your business needs and your capacity and willingness to spend resources on a social media or SEO program.
  • Don’t be intimidated by SEO practitioners who say their analyses and strategies are too complex for you to understand. If they can’t explain SEO to a client, they have competitors who can.

May 13, 2010

A few words about testimonials

To get a good reputation, you need to do more than just please clients and colleagues. You need to get them to talk to others about how pleased they are.

And, to get a really great reputation, you need to focus their talk — make sure it’s falling on the right ears. Telling other people what you want them to say about you, and to whom? Is this getting complicated? It sure is.

Starting small: Linkedin recommendations

If you use Linkedin, you’ve probably gotten a request from someone to write a recommendation that will appear under on the person’s profile page. How did this strike you? Was it something you wanted to do? Was it easy to do? Did you feel comfortable doing it?

I ask these questions because I struggle with recommendations — and writing them should be easy for me:

• I’m a sole proprietor, so I don’t have to ask my boss if it’s OK to gush about another company.

• I’m a professional writer, and it’s relatively simple for me get out some words of praise, be they glowing or merely reserved.

And yet, I struggle with these testimonials. Am I writing what the person wants me to say? Am I writing what their prospective clients would want to hear? (And are those two things even aligned in the requestor’s mind?)

The Big Time: corporate client testimonials

I bring up these issues because I’m often asked to help craft endorsements and testimonials about companies from their clients.

If doing a two-paragraph recommendation for a former colleague on Linkedin has its challenges, the issues with corporate client testimonials can be massive.

Does this customer-service policy make me look fat?

Typically, a company sales staff would love a client organization to write a testimonial that hits on each one of its strategic sales points. Let’s say that for Company A, those are

• trendy design

• rapid delivery

• customization of the product (on large orders)

• local service contractors for rapid repairs

The problem is that few customers are involved with all four sales points. The company that loved your trendy design and quick delivery has never called you for repairs. The company that loved your customization and needed a quick repair had no need for rapid delivery and barely noticed your product design.

It may also be that the customer who loved the design and delivery was disappointed when the repair work was bungled.

And yet, the expectation is that the client somehow sees you exactly as you see your (idealized) self.

Talk is cheap; hard data requires senior management

The sales force’s “dream” testimonial is filled with numbers that substantiate the customer’s high opinions of your work and quantify the difference your product or service made in their operations: With your service contract, they experienced 50% less downtime than they had while getting service from your competitor. As a result of your product’s trendy design, they doubled their sales to 20-somethings and high-spending homeowners.

Ah, but the problem is that the store manager or buyer for your customer’s organization has no authority to reveal that business-sensitive data. They know that the CEO or CFO of their company would need to sign off on it — and might well decline to make that sort of business data public. All they are authorized to give you are kind words and soft generalizations: They love your great customer service, and 20-somethings like your nice designs.

The CEO or a VP of Company A could, of course, ask his or her counterpart at Company B to make the endorsement. But, in practice, that sort of “ask” is rarely on a CEO’s or VP’s radar.

The good news

I’m not leaving you with much good news if you’re in the business of soliciting or writing client testimonials, but there is a silver lining for those of you who read them: If you come across a detailed, comprehensive testimonial — for an individual or for a company — you can pretty much be assured that it’s well deserved.