December 19, 2009

Twitter calms down

Shih Wei points to this SFGate article by Howard Rheingold as the best “why use Twitter” piece she’s seen. What I like about it is that it’s something you could send to a non-Twitter user, even someone completely uninterested in social media, and they’d “get” why many people like Twitter.

As Howard points out at the beginning of the article, Twitter is settling in to the online landscape, and there’s a shakeout happening. The trend-happy types are decamping for the next hot thing, and a core Twitter community is emerging.

I’d been drifting away from Twitter in the past couple of months, using Linkin for professional networking and FaceBook for personal networking. It didn’t help that my Twitter account got hacked last month and I had to grit my teeth and apologize to hundreds of people for the inconvenience spam messages from my hacked account had caused them (it was the first time in more than 15 years online that I’d  been hacked). But the advent of a lists feature in the Twitter interface has made things more manageable and encouraged me to give Twitter another try.

December 18, 2009

Heart-felt gift suggestion

It’s boxy. Yellow and blue. Weighs five pounds. (Why would I give a gift that homely?)

It costs more than $1,000. (Why would I spend that much?)

It might be months before the recipient even opens it up to use it. (Does this woman know what she’s talking about?)

As a matter of fact, I do know what I’m talking about. The bulky, yellow-and-blue item is an automated external defibrillator — a device that really changes lives. Because it saves them.

My client, Joe Hage, the director of marketing communications for Cardiac Science, just sent out an email offering special pricing on Powerheart G3 automated external defibrillators for schools. As of Friday afternoon, he has 19 units left.

Here’s why he’s doing it:

Each year, 7,000 children in the U.S. die from sudden cardiac arrest. The deaths often occur in gym class or on the sports field, where undiagnosed heart conditions first kick in. Sudden cardiac arrest is just what it sounds like: the heart stops beating and the victim collapses. At that point, there’s a rapidly shrinking, 10-minute window in which to get the heart to start beating again before the story ends in serious brain damage or death.

The work Joe does, and the work I do for him, often puts us in the position of interviewing parents who have sent a perfectly healthy child off to school, or to basketball practice, and never seen that child alive again. Everyone involved is distraught — even more so when it turns out that no AED was available.

AEDs don’t guarantee survival, but they sure change the odds. Consider this: The sudden cardiac arrest survival rate in the U.S. is about 5 percent. But a study published in the August 11 issue of Circulation found that in U.S. high schools with AEDs on site, the cardiac arrest survival rate (for adults and children) rises to more than 60 percent.

Joe’s the parent of two little boys. The numbers, and the stories, haunt him.

Joe and I have also had the opportunity to interview parents, teachers, coaches, and school administrators who just can’t stop talking about how amazing it was to save a life using an AED. And we’ve talked with kids like Kaitlin Forbes. She collapsed from sudden cardiac arrest while playing softball and was revived with her school’s AED.

Joe, who donated an AED to his own sons’ school, is offering the remaining 19 Powerheart G3 AEDs for schools at $1,495 each. With every purchase, he’s including a set of pediatric pads ($99) and a wall unit ($189) to keep the AED prominently displayed and easy to access.

Does your child’s or grandchild’s school need an AED? You can reach Joe here.

December 18, 2009

Holiday greetings

There are plenty of good reasons to send holiday greetings to the clients of your small business.

Allena Tapia, the About.com Guide for Freelance Writing, writes that for every Scrooge you might offend (“Bah humbug! Wasting time writing holiday cards when she should be editing my annual report!”) you’ll have a dozen other clients who get the “warm fuzzies.” Or, at the very least, notice that you’re organized enough to do a holiday mailing.

This year I’m sending out a mix of printed cards and email greetings. I was rather astonished to see that I have two significant clients (both with out-of-town companies) for whom I don’t even have snail mail addresses!

December 8, 2009

OK! OK! I’ll blog

I’ve been roundly chided for neglecting my three blogs, but, I tell you, it’s discouraging to forge on in social media activities after this recent survey about Twitter success:

In Part I of “What Gets You Twitter Followers,” Andrew Chapman of Hatmandu.net analyzes the profiles of thousands of Twitterers.

The initial results are not surprising: People who provided a URL, use an avatar, and have a bio or description in their profile have more followers than those who don’t.

But then he began to look at the words used in the Twitters’ profile text. He reports: “The only words in the top 50 or so terms associated with above-average follower counts were: blogger (2323 – remember the average was 1449), artist (1692), girl (1711), fan (1712), author (3681), entrepreneur (2663), director (1683), marketer (2541), expert (4273) and singer (2300).”

What you may have noticed, as I did, is the absence of the word “writer.”

“Although author gets 3681, writer gets only 906 – maybe people see ‘author’ as more established, and writer as more wannabe?” Chapman muses.

The lack of glamour attached to the term “writer” reminded me of a comment made by a literary type I knew in college. We were walking down the street on a cold New England evening after having extricated another friend — an up-and-coming musician — from a crowd of admiring groupies. The aspiring writer was whining.

“It’s not like I can invite people over to my apartment to watch me write,” he fumed.

Now, back to work (blogging on behalf of clients). I promise to resume blogging here on a regular basis. Though if someone were to send a box of chocolates ’round to my dressing room, it might help…

November 20, 2009

Putting a face on swine flu

We’ve all heard of the Amber Alert (named after a 9-year-old kidnap victim in Texas). And most people are familiar with the Brady Bill (named for presidential press secretary Bill Jim Brady, shot during the Reagan assassination attempt) that mandates background checks for gun purchasers. Since 1948, the Jimmy Fund (named after a 12-year-old cancer patient who went on the radio to talk about his disease) has been raising money for pediatric cancer treatment.

It’s no secret that people are more likely to pay attention to a movement, a brand, or a product that has a human-interest story attached. Naming a program after a survivor (or a victim) has a powerful impact. Nonprofit fundraisers know this (Gilda’s Club and the Susan G. Koman Foundation). But government agencies rarely use this dramatic marketing tactic  — even when lives hang in the balance.

Marketer Seth Godin, noting that more than 50 percent of parents in New York City initially kept their children out of the government swine flu vaccine program there, says “If I was marketing the swine flu vaccine, I’d name it after a kid who died last season.”

November 3, 2009

Desk candy

No, not the Halloween leftovers. When I say “desk candy,” I mean really cool, ergonomic office equipment.

OXO Good Grips magnets

OXO Good Grips magnets

An email from Staples today informs me that they now offer a full line of OXO GoodGrips office products.

OXO — the people who brought the smooth-edge (gunk-free) can opener to my kitchen — are now going to expensively restock my desktop. Offerings include the handheld stapler (non-slip grip and 20-sheet capacity); scissors with a box-cutter setting (how well they know me!); a ruler with sides for drawing and cutting; and a push-pin dispenser with a telescoping magnet wand so you can grab pins without having a mini-acupuncture session.

There’s also an intriguing assortment of retractable markers and pens, though nothing to woo me away from the Uni-ball Vision Elite airplane-safe pen.

October 28, 2009

Do you dare me?

Sometimes I think the blogosphere is tipping over.

I find myself swamped with emails and blog posts that are chock full of tips for this and tips for that. I’d stop reading the stuff except there are always those few tips that stand out from the crowd and offer some information that significantly changes the way I approach a project, a client, or my career.

Is it that they are targeted at exactly my level of experience in a particular area? Or is it that they are written in a particularly engaging way?

Those factors certainly help, but I think the key factor is that they needle me to be outrageous, to take risks, to go the extra mile, or to look at something in a contrarian light. They dare me.

Sometimes I find myself initially offended by the tips, but there’ll come a point during the day when I think back on them…and a little light goes on. And gets brighter.

Who does this?

Seth Godin.

Chris Rugh.

Joe Hage. (Read “The first three questions.”)

Freelance Switch.

Full disclosure: Chris Rugh and Joe Hage are clients of mine, and I’m a client of Freelance Switch.

October 19, 2009

Objective journalism?

Monday’s reading starts off with this damning analysis of how contemporary print journalism works, from The Fake Steve Jobs. He writes:

“They have to pretend to be “objective,” but what that really means is you put a vague headline on the story and you write the top in some boring way but then you just stack up a pile of negative quotes from people who don’t like the Borg — bam, bam, bam — but you spread them out, and you put some boring stuff in between them, like so many pillows between so many grenades…”

Read it all.

(Thanks to my comrade “Boris” for the tip.)

October 12, 2009

Philanthropic climate change: Money no longer grows on trees

iStock_moneyIn the past few months, I’ve been involved professionally and as a volunteer in a number of fundraising events and campaigns.

The good news is that people are still giving, quite generously, to organizations and individuals in need.

But the landscape of individual giving looks dramatically different, thanks to the economic downturn of 2008-9.

Most of us know someone who has lost what he or she thought was a secure job. We know someone struggling, or are struggling ourselves, with health insurance payments as high as 25 percent of take-home pay. We know people who couldn’t afford insurance or were refused it and who are now being crushed by bills for treatment of cancer or heart attack. Many of us know small community organizations, or tiny local businesses, that can’t pay their rent. Many of us who have traveled to third world countries are haunted by the difference in resources and opportunities, especially for women and ethnic minorities.

My observation is that in this economic climate, those who have good jobs and extra money are using their resources to help individuals and small organizations to address specific, immediate, and time-critical problems. (Note focus of Jolkona, a fundraising foundation website focused on attracting a new generation of “passionate” donors who want “connection” and “involvement” with recipients.)

This is not good news for many established non-profit organizations. Quite a few of them have evolved to provide deep, complex, well though-out  structures for communities — from arts education and social services to historic preservation and environmental policy. But they don’t deal in heart-rending emergencies, or enable donors to finance quick, visible solutions.

How can these major non-profits compete for the donor dollar in today’s climate — without crying “emergency?” Or should they?

October 8, 2009

A few words about WordPress

After listening to Andru Edwards of GearLive Media making gentle fun of people whose blogs are hosted on their blogging software sites (“Blogname.typepad.com”) I took the plunge and got a WordPress blog. (This one.)

I like it.

But I soon discovered that a lot of the cool things you can do with WordPress, such as running ads, are for blogs that are self hosted. My blog is hosted on WordPress.org, and they don’t allow ads (except for on special VIP accounts for blogs “on par with the Wall Street Journal.”)

If you have a web hosting service you trust (and I do) getting your blog moved over or set up on that outside host is easy. But once you’ve moved it, you are now responsible for updating your version of WordPress yourself. (If you’re hosted at WordPress.com, they do it automatically.) And, if you want to install a new WordPress theme, or simply change a template image, you’ll be on your own. That means dealing with FTP uploads or using some host’s arcane, proprietary file manager software to rummage around in a server hierarchy. (WordPress.com provides an easy interface for these.)

Maintaining your own software is not a big deal? Don’t be so sure. Just about every small company I’ve assisted with blogging has a message on their WordPress admin panel saying that their WordPress software needs to be updated. And they never seem to know how to get it updated. (In one instance, the software was so woefully out of date that I attempted to figure out how to get it updated for them. And ended up utterly baffled.)

ataI’ve just assisted a client in setting up a self-hosted WordPress blog, and in this case was asked to select and install a theme. (“Just make it happen!”)

Writer Way uses a particularly user-friendly theme (PressRow, by Chris Pearson) and I’d found it a breeze to customize. Turns out that not all WordPress themes are so simple to handle. The theme I selected for my client was Atahualpa (by Bytes for All). It’s named after the last Incan emperor of Peru. My experience was, shall we say, an exotic adventure.

Atahualpa turns out to be supremely configurable, with so many complex options that my head began to swim. The code might as well have been written in Quecha, for all I could understand it.

The client was in a hurry, and I was in over my head. But, somehow, I got a customized header image installed (thank you, iStock) and disabled the default floral images (so not my client’s style!).

The final product? Gorgeous.

I know quite a few bloggers who are thinking of switching over to WordPress. My advice is: Do it.

But host the site on a server where you can get a fair amount of hand-holding in terms of setup and updates — this is definitely the time to go with a small, local web hosting service instead of gowhacky.com. And spend some time evaluating WordPress templates before you select one: you’ll be getting to know it very, very well.

Gotta go. I think they just released a new version of Atahualpa.