This week I did something that can be risky and even traumatic for a small business: I changed my internet service provider.
This was particularly tough for me because I’d been with Seanet, one of the best ISPs in Seattle, for about 15 years. They installed DSL at my house in Wallingford at a time when I was one of the first broadband customers in North Seattle. Ten years ago, when a change in DSL service required that I move from another telecom service to Qwest service, they walked me through it. And when the old DSL service got shut off before the new service got turned on, they went to extraordinary lengths so that my business was online and none of my clients were inconvenienced (this was in days before coffee shop wifi).
However, I no longer use the email and hosting features of my Seanet account. And Qwest technical support service has improved to the point that I am willing to let them handle the ISP portion of my account (which I’d been paying for, but didn’t use.) It was a way to save a significant chunk of change every year.
At any rate, it’s done. I’m completely shifted over to Qwest service, and just had a very pleasant farewell call with Seanet. I’ll sure miss them.