Category Archives: Social Media

MacVoices: Chuck Joiner and I talk about blogging

MacVoicesChuck Joiner of MacVoices TV and I have been talking about blogging — the history, the growth, the high points and the Dark Ages. Last week, we got together and recorded a show on that topic.

We started back in the old days — with LiveJournal and the Golden Age of blogging when people found their voices and harnessed the publishing power of the World Wide Web. We talked about the rise and fall of newsreaders, and the effects that newer and nimbler social media platforms have had on the once-mighty blogosphere.

You can listen to (or download) the show online. You’ll also find today’s show on the MacVoices TV page in iTunes.

We’re planning to take a second shot at the topic in a few weeks, this time with some friends who will help us explore the uneasy relationship between journalism and blogging and — a hot topic for Chuck — the impact that SEO has had on blogging. Plus, I’m hoping to get in a segment on people whose blogs have been stepping stones on the way to book publishing.

Your questions and comments can help shape those next conversations. Please leave a message for us on the show’s page at MacVoices.

 

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Filed under Blogging, Online Work/Life, SEO, Social Media

Social Media Survival presentation

Last night I spoke about social media at Lee Schoentrup’s class on public relations writing at the University of Washington. This is the sixth year I’ve done the presentation. I think when I started, with blogger Peggy Sturdivant, all we talked about was…blogging.

Six years later, the list of social media tools I cover goes on, and on, and on. While in the past I’ve focused on social media strategies for particular tools, this year I revamped the presentation to focus on the need for a social media strategy that can roll with continuous change. I pointed to trends affecting social media, including:

  • Crowds (crowdsourcing, etc.)
  • Increasing use of mobile devices to create and access social media content
  • The return of organic content after the recent obsession with SEO

It’s clear to me that a social media program that makes perfect sense today is likely to be significantly out of alignment in 18 months. Who knew two years ago that companies would be getting mileage out of Facebook and Pinterest? How many companies are providing a good experience for the growing number of people who visit their blogs (or Facebook and LinkedIn pages) using a smartphone? How many are even aware of the social media consequences (good and bad) of sprinkling “Like” and “Share” buttons around their web pages?

I changed the topic of the presentation from “Social Media Success” to “Social Media Survival.” It’s a jungle out there.

Members of the UW class who would like to download a PDF of the Keynote presentation will find it here: SME – UW – 2013.

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Filed under Blogging, Communication, Marketing Communications, Online Work/Life, Social Media, Web Content, Writing

Social media trends for 2013: Bluster is out, thoughtfulness is in

I will try (photo)

“I will try.”

I’ve noticed a refreshing trend in 2013′s social media. I’m seeing it particularly in professional discussions on LinkedIn.

Bragging, bluster, and boasting are out.

Thoughtfulness, substance, and sustainability are in. Credibility is essential.

My own tolerance for micron-deep inspirational blather evaporated last night when I read a sad little rant on Inc.com that asserted that anyone who uses the three words “I will try” is an obvious loser. The only reason I was able to stifle my desire to track this blowhard down and commit mayhem was seeing that a few hundred commenters had beaten me to it.

They heard the words “I will try” as realistic, honest, and heartfelt. Like me, they’d had plenty of experience in recent years with bigmouths standing up and blatting “I will do X! I will do Y!” and not only not doing any of it, but disappearing from the scene shortly afterwards.

I’m thrilled when someone joins me in looking at a complex, difficult situation and says “I will try to fix this.” I find it eloquent, and particularly like the responsibility of the “I” rather than the emphatic but ultimately evasive battle cry of “This is going to get fixed!”

To paraphrase my late father, “Only wimps need hyperbole.” The rest of us can get by with clarity, honesty, and good intentions.

I will certainly try.

What I’ve been listening to and reading:

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Filed under Blogging, Communication, Marketing Communications, Social Media

Three tools for getting a head start on the new year

tree snowThank you so much for following Writer Way in 2012. Thanks for your comments and feedback, and for telling friends who are interested in writing and online communications about the blog.

Like everyone else, I’m crazy busy (or at least I think I am). I’d like to work more efficiently in 2013, so I’m collecting a few tools I believe will help me do that. Here’s what I’ve come up with, thus far:

  • A cheat sheet for sizing images for Facebook, Google+, YouTube, LinkedIn, and Twitter. (Courtesy of econsultancy.com)
  • Free project management software. I like the old-fashioned GANTT chart for trying to visualize and analyze who’s doing what, when, and which projects and tasks are interdependent. GanttProject lets you do that — so you can stop trying to run projects with Excel.
  • Inexpensive time-tracking, expense-tracking, and invoicing software (cloud-based). While I wouldn’t call Harvest elegant, I’d say it’s surprisingly full-featured and easy to use. For $12 a month, I get a system that lets me handle an unlimited number of clients, projects, and invoices — plus I can access the Harvest site from a browser or an iPhone/iPad app. (There’s even a free version that lets you track time and do invoicing for two projects — a great way to find out if Harvest is for you.)

Try ‘em out. Let me know what you think — and what else you find that helps you get work done.

Happy Holidays! See you in 2013.

— Karen

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Filed under Marketing Communications, Online Work/Life, Productivity, Social Media, Working

Eww! Gross! Time for remedial social media training

How would you feel about seeing the photo and comment below posted to the Facebook page of a major company or organization with which you did business?

plant growing out of a sink drain

Post, and comments, from a company’s official Facebook stream. No, this company is not in the plumbing, cleaning, or gardening business.

No, this was not posted by an employee to his or her personal Facebook page. This was posted by one of the social media team to the clearly identified corporate Facebook page, from which it propagated onto the news feeds of thousands of followers.

(Note: The organization is not a plumbing repair, house cleaning, or gardening business.)

Anybody think it’s clever, or a good idea? If so, please weigh in with a defense immediately. Go ahead and tell me what a humorless, un-hip old fogey I am!

I just can’t figure out why a member of the social media team would want a few thousand customers to walk around with this image of the organization’s offices in their heads.

Really. I am trying  my damnedest to figure out some rationale for this, but the nicest comment I can think of is, well, maybe it would have looked better if the picture were an Instagram shot.

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How to lose at the social media game

Thunk.

Thunk.

Thunk.

I’m afraid that was the sound of my head hitting my desk. I’ve been dealing with people who have ambitious social media plans. They want to blog, start Twitter streams and Facebook pages, and run a Kickstarter campaign. They want to put forums on their organizations’ websites so their followers (what followers?) can have discussions with one another.

I go to their Twitter accounts and discover that they do, indeed, have 100 followers. However, they’ve never bothered to follow most of them back.

“Oh. Is that important?” they ask me.

Perhaps it’s just as well. Five of the followers turn out to be come-ons for porn sites.

Oh, you mean I can block those?

photo of a loserOn the one hand, I have to admire people who fearlessly wade in to Twitter and Facebook and never bother to figure out what any of the settings or tools can do. On the other hand, social media is not a game where you get points just for showing up. You have to learn how to play the game, as well.

Twitter streams overrun by spammers, Facebook pages full of leaderless followers, or social media accounts of any kind neglected by their administrators speak louder than a dozen clever posts or tweets. And, unfortunately, what they say can tarnish an organization’s reputation.

The good news is that there are solutions: Hundreds of online resources on how to do social media, most of them pretty good. The bad news is that most organizations don’t seem to realize that they have a problem.

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Filed under Communication, Marketing Communications, Social Media

Let people see it all with Vizify

A problem

Website, blogs, LinkedIn bio…the list of online credentials I like to provide to potential clients keeps growing. Recently I’ve begun to view this as a problem. I find myself sending emails full of links, explaining each link with a little tagline, trying to anticipate what each prospect might want to see.

After I hit “Send,” I worry that I’m boring people with Too Much Information. And it certainly does make for ugly-looking emails.

The solution

Last week I received a Google alert about a client. The link in the alert was to something called “Vizify.” I clicked and gaped. There was a fabulous infographic about the client: His picture, quotes, and links to his webpages and blogs. It was colorful, it was fun, it was professional — and it beat my fussy linked-cluttered email by a mile.

Of course, I went right over to Vizify.com and signed up for my own Vizify page. I was impressed with how easy it is to use the online tool, and how great the result looks. You can link to any webpage you want, or let Vizify use algorithms to pull your content directly from LinkedIn, Facebook, Twitter, FourSquare or Instagram. Once published, my site was immediately picked up by search engines and appeared high in search results for my professional information.

The story behind Vizify

Shortly after publishing my page, I received an email from Vizify.com inviting me to phone one of the executive team with any questions.

I called, left a message, and got a call-back from CEO Todd Silverstein. We talked about how he, Eli Tucker and Jeff Cutler-Stamm developed the Vizify service and where they hope to go with it.

“Online identity is becoming increasingly important,” Todd said. “We felt that the tools for self-presentation that are available could be much better. Your LinkedIn profile looks the same as everyone else’s — we wanted to open it up, to help people express all facets of themselves.”

What Vizify offers is a striking graphic design, in a retro flavor, that the user can customize by choosing a color palette and then adding content — text, links, and photos. In essence it’s a slide show: The first page is a visual table of contents. A visitor can click through from any element on the contents page to read a quote, see academic history, see online profile links, or find out what you’ve been Tweeting about. Or a visitor can browse through your whole Vizify slide show.

While the choices are, on first glance, limited, Todd said that creative users are already stretching the boundaries of what can be done. They hide types of pages they don’t need, and they make multiples of other types of pages, such as interesting statistics.

“People are hacking the design,” he said. “We’ve had people put up, instead of photos, QR codes. People are using screen captures of longer pieces of text.”

While working on the Vizify design, the team discovered the people like seeing bits of information, each representing key areas about an individual. Todd calls it “the cocktail party effect.”

“At a party, you go from topic to topic until you find something, some shared interest that activates a conversation,” he said. “Part of what we’re trying to do with the Vizify design is bring those interesting aspects to the top to promote that moment of interaction.”

Less than a month old, Vizify has attracted notice from Mashable, TechCrunch, and from mainstream media such as CBS MoneyWatch. It’s been called a “personal landing page,” an “online business card,” and a “graphical bio.”

The next steps, according to Todd, include the rollout of tools to enable the display of more complex portfolios of content — capabilities that will enable Vizify to sell premium plans (the current service is free).

If less is more, will bigger be better?

I’m a big fan of Vizify and look forward to experimenting with the current capabilities. It will be interesting to see how it fares as it adds more features.

What makes it particularly wonderful now is that it pretty much forces people to lead with interesting high points (facts, quotes, hot topics) while discouraging the sort of jargon-clogged, mission-statement banalities that deaden so many online resumes and Linkedin profiles.

If given the chance to use more features, will people be able to resist the temptation to turn their Vizify profiles from intriguing introductions to boring brag books? I sure hope so. Vizify is solving a lot of communications problems for me, and I’m hoping it will become the new standard for professional online identity.

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Filed under Communication, Online Work/Life, Social Media, Web Content

A little stretch for the social media warrior

Yoga poseSome big-picture perspectives on doing social media:

How Social Media Marketing Is Like Yoga. Julia Campbell with observations such as “You must do both correctly, and often, to get results.”

How Social Media is Just Like Yoga. (Acceptance: “If you can’t get your ankle behind your ear, so be it.”)

Social Media Is The New Authentic. Josh Pollock of The Magazine of Yoga calls social media “speaking and listening with emotional intelligence.”

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Filed under Social Media

Businesses: To Facebook, or not to Facebook?

I’m still on the fence about the value of a Facebook presence for businesses.

Most companies have not yet begun to harness the power of their websites, blogs, and Twitter accounts for social media and search engine optimization (SEO). They’d be crazy to set up a Facebook page where they could make a spectacle of themselves doing yet another mediocre job of social media.

That said, there are some companies for which Facebook pages are ideal:

  • A very high percentage of their customers are already active Facebook users.
  • They have more sense than to beg or buy Facebook “Likes.”
  • They have time and resources to monitor the Facebook page 24/7, to post frequent content updates, and to respond personally to comments (no generic “autoreplies,” please).
  • They have a strategic plan for what they want their Facebook presence to accomplish and what content they will roll out on Facebook to accomplish that goal.

If you’re using Facebook, Jim Belosic of ShortStack has some great tips for writing Facebook posts with good calls to action. These tips also work well for Twitter.

 

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Filed under SEO, Social Media

How they think at Facebook

It seems there’s always someone whining about a change in the Facebook interface or a new way that the company uses people’s information. Sometimes I agree with the whining; sometimes I don’t.

But I’m always aware that the changes at Facebook are made with the company’s bottom line, not the users’ preferences, as the first priority.

For an inside look at what the Facebook Growth Team thinks about when they make huge decisions about the site’s user experience, take a look at this discussion on Quora.com. (Thank you to the folks at SEOMoz for pointing me to the discussion, which made their “Top Ten” list of June’s most critical SEO and online marketing news.)

 

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