Category Archives: SEO

MacVoices: Chuck Joiner and I talk about blogging

MacVoicesChuck Joiner of MacVoices TV and I have been talking about blogging — the history, the growth, the high points and the Dark Ages. Last week, we got together and recorded a show on that topic.

We started back in the old days — with LiveJournal and the Golden Age of blogging when people found their voices and harnessed the publishing power of the World Wide Web. We talked about the rise and fall of newsreaders, and the effects that newer and nimbler social media platforms have had on the once-mighty blogosphere.

You can listen to (or download) the show online. You’ll also find today’s show on the MacVoices TV page in iTunes.

We’re planning to take a second shot at the topic in a few weeks, this time with some friends who will help us explore the uneasy relationship between journalism and blogging and — a hot topic for Chuck — the impact that SEO has had on blogging. Plus, I’m hoping to get in a segment on people whose blogs have been stepping stones on the way to book publishing.

Your questions and comments can help shape those next conversations. Please leave a message for us on the show’s page at MacVoices.

 

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Filed under Blogging, Online Work/Life, SEO, Social Media

Businesses: To Facebook, or not to Facebook?

I’m still on the fence about the value of a Facebook presence for businesses.

Most companies have not yet begun to harness the power of their websites, blogs, and Twitter accounts for social media and search engine optimization (SEO). They’d be crazy to set up a Facebook page where they could make a spectacle of themselves doing yet another mediocre job of social media.

That said, there are some companies for which Facebook pages are ideal:

  • A very high percentage of their customers are already active Facebook users.
  • They have more sense than to beg or buy Facebook “Likes.”
  • They have time and resources to monitor the Facebook page 24/7, to post frequent content updates, and to respond personally to comments (no generic “autoreplies,” please).
  • They have a strategic plan for what they want their Facebook presence to accomplish and what content they will roll out on Facebook to accomplish that goal.

If you’re using Facebook, Jim Belosic of ShortStack has some great tips for writing Facebook posts with good calls to action. These tips also work well for Twitter.

 

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Is your web writer stealing content? Are you encouraging plagiarism?

image says "copy paste steal"Last week I visited the website of a local business and was astonished to see that the keyworded webpage describing one of their services had the name of a rival business on it — in a big, bold subhead.

Curious, I went to the website of the rival, and there was the exact same content and photo.

The writer for the first business had simply copied and pasted the content (which appears to be original to the second business) onto the client’s site.

I sent email to the manager of Business #1, alerting her to the situation and explaining that the writer she’d paid to develop original content was instead using the content that Business #2 had paid their own writer, and a stock photography house, to provide. I noted that what her writer had done was plagiarism, and her writer had put them into a situation where they could be sued by the content owner.

The manager wrote back, expressing astonishment. She thanked me for letting her know, and said she’d deal with it.

Out of casual curiosity, I went back the following day to see if she had removed the page. My jaw dropped.

The content was still there. All that the manager of Business #1 had done to deal with the situation was to remove the name of the rightful owner of the content, Business #2, from the page and substitute the name of her business in the big, bold subhead. The unlicensed image was still there.

I called and spoke to the manager. She clearly thought that the error I was pointing out was that she had failed to remove the clue pointing back to the source of her stolen web content. I pressed the point, and her utterly unflappable response was that, hey, the content writer was a friend who had done the work for her for free.

Which shows that you really do get what you pay for.

Interestingly, Business #2 is an extremely competitive chain known for aggressive business practices. I predict it won’t take long for them to find the purloined web content.

I flirted with the idea that the writer who left the name of Business #2 in the stolen copy was making a stab at doing “black hat” SEO*, but decided not to attribute malice (or competence) to what’s clearly several layers of small-time thievery and laziness.

*”Black hat SEO” is the industry term for unethical search engine optimization. One of its milder (“gray hat”) tactics involves mentioning your rival’s name on your webpage so that search engines will lead people looking for your rival’s services to your page, where you can talk them into using your services  instead.

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Social media — a quick guide to doing it right

If you’ve made the first steps into social media to take control of your online appearance, or that of your product, service, or event, chances are you’ve been quickly overwhelmed and annoyed by all the work it seems to require. Post here, link here, comment here…and, face it, we all have real work to do! Which are these tasks are important for reputation and search engine ranking and which are just digital squirrel-caging?

Now, we have some answers.

Kristi Hines over at the Search Engine Marketing Group has written a concise article on how to optimize your social media presence. “How to Optimize 7 Popular Social Media Profiles for SEO” makes sure you know about the basics of social media and then gets very specific about what you can do with the SEO tools on Linkedin, Quora, Biznik, About.me, and more.

If your online presence is due for a facelift, you couldn’t pick a better place to start.

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Corporate bloggers: Stop competing against Perez Hilton

There’s blogging…and there’s corporate blogging. Today I’m going to talk about the difference.

Individuals, news organizations, and political groups blog for blogging’s sake. And those blogs live and die by their content: Quality of writing; freshness of information; originality (or outrageousness) of ideas.

Quick — name three individual blogs, news blogs, or political blogs.

Easy: Huffington Post. Robert Scoble. The Unofficial Apple Weblog. Perez Hilton. Gizmodo.

Now name three corporate blogs.

?

Not so easy.

Just because they aren’t wildly popular doesn’t mean that corporate blogs don’t have their place. Done properly, they can be extremely powerful tools to drive traffic, drive sales, and enhance recognition of a brand, products, or services.

What’s difficult to grasp is that, unlike non-corporate blogs, corporate blogs don’t accomplish these things through great writing, fresh information, or original or outrageous ideas.  They accomplish these results through hard work and smart SEO. Here’s how:

1. They consistently put fresh content on the top tier of the company’s website (which improves search rank for the whole site).

2. They use carefully researched keywords and keyword phrases in headlines, blog text, links, and excerpts. This eventually positions the company near the top of search results for those frequently searched keywords.

3. They link appropriately to other highly ranked websites.

4. They harness WordPress or other user-friendly blogging software to automatically send (keyworded) excerpts with links (think of them as teasers) to the company’s Twitter and Facebook accounts. This makes the resources invested in the blog post go much further.

For reasons too complex and varied to go into here, few companies are willing to admit that their blogs are simply a tool. And, as a result, they miss out on the powerful results that tool can accomplish.

There’s no way that the carefully screened, days-old corporate information or flattering customer stories that make up corporate blog posts can compete with Perez Hilton or Engadget for readership. Few people read them; all people will ever see of those posts is excerpts on Twitter or on a page of Google search results. (And yet, properly written and keyworded, those excerpts can be very effective in conveying a company’s branding to thousands of viewers.)

To make the situation even worse, many companies fail to invest in the sort of professional SEO analyses that would tell them which keywords to use in their blogs (and on their websites). Instead, they guess about keywords — and often end up emphasizing keywords they already “own” via Google (such as the unique names of their products) rather than the phrases prospective customers are using to try to find their products and services. In the non-intuitive world of keywording, it can even be beneficial to violate the old taboo against mentioning the competition. By mentioning your competition or a competing product on a webpage or blog, you can end up with visitors who started off looking for the competitor’s product but got search results that lured them into viewing your product, on your site, instead. (Chances are your competition is already doing this.)

Bottom line: Stop trying to compete against Perez Hilton! Instead, start using the power of a corporate blog to compete — against your actual competition.

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Filed under Blogging, Communication, SEO, Social Media

“We can’t say that!” Why not?

I’ve been doing communications, in-house and as a consultant, for more years than I like to admit.

With nearly every client, and certainly with every in-house gig, I remember the meetings in which we’d sit with senior leaders and map out a plan to distract attention from what was really going on in the company.

Occasionally one of us on the communications team would suggest: “Why don’t we just tell people some of what’s going on?”

“We can’t say that!” was always the answer. There would be a general round of patronizing chuckles, gasps of terror, or snorts of scorn (the reaction depended on the organization) before everyone got back to the business of obfuscation.

Curt Woodward, writing today for Xconomy Seattle, describes how SEOmoz CEO Rand Fishkin is breaking that tradition by writing publicly about what he’s doing and thinking as he seeks investment capital for his company. Fishkin’s observations are interesting, and Woodward has made them even more so by consolidating all of Fishkin’s blog posts and other communications using Storify, an online tool for stitching together web-based information.

I don’t think that every company or organization is ready for transparency about its plans, nor are certain issues (such as personnel changes or litigation) appropriate to discuss publicly. But I do think transparency is a trend, and, increasingly, something business partners and consumers will come to expect.

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Filed under Communication, Marketing Communications, Online Work/Life, SEO, Social Media

How you will know if it’s real SEO

Nearly every day there’s a query on one of writers’ lists I follow asking for the name of someone who can “do” search engine optimization (SEO) for websites. It’s apparent that the person thinks that “doing SEO” involves producing a list of keywords so the web producer can stick the keywords on the client’s website.

Soon thereafter, I hear that the writers and producers were rather miffed when the better SEO practitioners quoted them a stiff price. C’mon, how expensive can a list of keywords be?

Admittedly, there are a number of small business websites for which a fairly simple list of keywords will suffice. (I’ll be talking about this in a small-business SEO seminar I’m developing.)

But for the majority of small businesses, and most mid-size businesses, an effective SEO program is not cheap to develop. Here’s why:

  1. You’ve got to start with good data analyses. You need data analyses of not just the client’s site, but the competitors’ sites as well. Knowing what keyword searches are taking customers to competing websites is crucial to deciding what keywords to put on your own site.
  2. You need an expert to recommend how to use the keywords on your site. Some sites need keyworded blog posts, while others merely need keyword-rich content. Others (based on their names and their industries) can’t be helped much by keyworded site elements. These folks will  need to buckle down and buy some Google ads. A good SEO practitioner can provide valuable guidance on creating and testing a Google ad campaign.
  3. You need to set up a web analytics program  — before any SEO work is done. It’s critical that you know the baseline of your site’s web traffic. That way, after you fix the site, or buy ads, you can immediately see and quantify the differences, and measure the effectiveness of the SEO program.

There are a wide variety of SEO firms out there, some good, and some bad. How do you find the right one?

  • Go into it with a budget. You’ll drive away the better SEO folks by expecting their solutions to be cheap.
  • Start by asking: Can my business be helped by SEO, and, if so, how much? Listen carefully to the answers. Some businesses can get enormous benefits from SEO; for others, SEO is nowhere near as cost-effective as improvements to print advertising, signage, word of mouth, product quality, or customer service.
  • Be wary of one-size-fits-all SEO solutions. An SEO solution needs to be customized to match your business needs and your capacity and willingness to spend resources on a social media or SEO program.
  • Don’t be intimidated by SEO practitioners who say their analyses and strategies are too complex for you to understand. If they can’t explain SEO to a client, they have competitors who can.

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SEO: How far do you need to go?

SEO "travel" planning

SEO "travel" planning

I talked last week with a web designer who wanted to help his clients get SEO services — either by providing them himself or by connecting them to good SEO analysis companies.

His problem? Many of the small business “brochure” sites he designs cost the client less than $2000. Yet when he went to read up on SEO services, he saw companies charging $40,000 to “do” SEO for a site.

What on earth, he wondered, were they doing? And how could one of his smaller clients afford SEO?

I tried to explain:

Choosing SEO is a lot choosing transportation for a trip. It depends on how far you need to go, what type of terrain you are going to cover, how quickly you want to get there, and whether you want to go coach or first class. Another important factor is whether this is a one-time trip, or whether it will be a regular commute.

So…you could walk, ride a bicycle, get crammed into a bus that stops every few blocks, rent a car, or hire a private jet. The options are endless. Now, back to your travel needs:

How far do you need to go? What terrain are you trying to cover?

If you are the only business offering advanced Yogavadian therapy sessions in Seattle, the answer is: Not far. Your offerings are unique, and all you need is a basic website with SEO keywords like Yogavadian therapy and Seattle (in text, title, and meta tags) and you’re pretty much set. Frequent updates to the website (such as regular blogging) would be the icing on the cake.

The SEO example above is truly common sense, and the designer could easily provide that type of SEO.

But what if you are one of 800 or more massage therapists in the greater Seattle area, and your practice provides a fairly common range of therapies.

You face a long journey, over fairly rough terrain. And it’s unlikely that a web designer can do much to get you to your destination.

Many of the SEO options would require that you circle back to consider the overall marketing strategies for the practice itself: Do you want to create a distinctive brand? What keywords are your clients and potential clients already searching on to find you, or similar services? Do you want to advertise a particular type of massage work, or do you want to focus on services to a particular neighborhood in Seattle. Clearly, this type of strategic SEO requires a big investment of time and resources, and is likely to be coordinated with a marketing/advertising campaign.

The SEO “travel planning” is, of course, much different if the company involved is large and has resources to hire an expert to do SEO analysis. I’ll write about that in a later post.

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What’s your name?

iStock_nametag color 2Seattle telecom entreprenuer Chris Rugh has an article in the new issue of Octane magazine about one of the burning issues in branding: Naming a business.

Of course, there’s no “right” way to do it. Working in PR, marketing, and non-profit development, I’ve been involved in several projects in which the stumbling block was an organization’s name. I’ve fretted over clear, memorable names that no longer described an evolving organization. I’ve struggled to make vague or complex names somehow vivid and memorable. And I’ve seen people lose their companies (and a lot of money) trying to hold onto a name that was difficult to trademark.

Chris’ article is informed by years of experience in buying and selling businesses and their assets, and in creating several companies of his own. If you’re starting a business, or developing a product, and are in the naming phase, “It’s All in a Name” will give you a very good idea of what you’re getting into.

Another excellent Seattle resource on business naming is Christopher Johnson, the linguist who blogs as The Name Inspector. Check the blog to find out more about his current experiment: Special prices on business name consultations, in-person or by phone.

From an SEO perspective, a business or product name is a fascinating double-edged sword. Name your company “Sandy’s Organic Soap” and you’re competing with a tsunami of search results for soap purveyors. But get cute with a name like “Sandy’s Sopes” and list your products as “sope” on your site, and the folks who are looking for a soap company in Portland (but don’t know or can’t remember the name) will have difficulting finding you using the obviously keywords “Portland” and “soap.” (There are SEO techniques you can use to compensate in either of the situations — and you’d want to deploy them.)

FTC disclosure: I have provided web content services for Chris Rugh’s 1-800 numbers company, Custom Toll Free.

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Way beyond blogs

A year ago, Peggy Sturdivant, a Seattle neighborhood news blogger, invited me to do a joint presentation for a PR class (the PR Certificate program) at the University of Washington.

We’ve been invited back to present again this year, and, as I’m putting together my notes, I’m discovering two things:

1. That the role of blogging in PR (and in several other areas of business and professional communication) has changed fairly dramatically in the past 12 months; what were emerging trends in January 2008 are so established as to be taken for granted today. (More on this to come.)

2. That the way information is presented in a classroom is pretty much light years away from how I communicate online. It’s slow, it’s boring, it’s cumbersome. Classrooms need presenter computers connected to a large-screen TV or projector screen. In reality, they have nothing but whiteboards or a non-functioning setup that theoretically allows a presenter’s computer to be connected to a screen, but which, in reality, never works because some cord is missing or some software isn’t compatible. Sigh.

Anyway, on to the actual presentation.

Most of what I’ll be presenting tonight are short tips that students can explore later by clicking through to these following links on this blog. Tips are likely to include:

1. Online PR has gone way beyond websites and blogging.

Suggested reading:
Barry’s Hurd’s “Social Media Demographics and Analytics 2008-2009″ in which Barry comments that “such things as reputation and brand impact will be occurring real-time 24/7.”

2. Fortunately for those of us who do PR, a much more realistic attitude now exists about blogging. It’s been demystified; is no longer viewed as a magic bullet.

Suggested reading:
Darren Rouse’s post on getting fast traffic to a blog.

3. Unfortunately, the new “magic bullet” that CEOs read about in airplane magazines and decide their marcom folks must create immediately is “community.” That’s simple but difficult to create and maintain. Instead, you need to participate in robust existing communities, a behavior that is antithetical to old-school corporate behavior. (“But is has to have our name on it!”)

Suggested reading:
Barry Hurd’s “PR is killing itself and it hurts to laugh

Chris Pirillo’s YouTube video on creating community.

4. SEO is now the “hot new thing,” a PR essential for blogging and websites.
• Basic SEO is easy.
• More sophisticated SEO is not for amateurs and should always start with analytics before you throw money into implementing SEO.
• Gray-hat (shady) SEO is not as smart as the people telling your company to do it thinks it is. It can, and will, turn around and embarrass you.
• Make sure you understand “social bookmarking” and “tags” of all kinds. You may not need to use them, but you need to know if you need to use them.

Suggested reading:
Boing Boing’s post “Motorola, could you please tell your viral marketer to get out of our comments?

5. Twitter PR is free and powerful, but not easy. (Hint: It’s not advertising, it’s information.) And, watch how closely it’s linked to blogs. Think of it as a headline for your blog posts or for your comments on other blog posts, plus a way to create the credibility that will bring others to your blog.

Suggested reading:
Sign up for a Twitter account and follow:
• moniguzman (Monica Guzman, writer of the P-I’s big blog)
• hrheingold (Howard Rheingold, social media theorist and professor — you’ll get links to his class materials)
• joehageonline (Joe Hage is putting social media principles into action, right in front of you, in his work as a MarCom director at a major corporation, and then explaining it on his blog)
• UDistFoodBank (excellent use of Twitter by a non-profit)
• chrispirillo (Chris epitomizes the concepts of branding and communication; watch how he uses Twitter to drive traffic)

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Filed under Blogging, Marketing Communications, SEO, Social Media, Web Content